I accept PayPal payments, as well as Visa, Master Card, American Express, and Discover. Only orders shipped within the State of New York are be subject to sales tax. All orders will be shipped within one business day from the time the payment goes through, unless otherwise specified. For special orders, a time estimate will be provided when the order is placed and payment is due before work can begin on the order. Most special orders are be ready to ship within one to two weeks.
All purchases will be shipped via USPS Priority Mail, unless otherwise requested by the buyer. In the event another shipper is requested, all additional costs will be the responsibility of the buyer.
Refunds and Exchanges
All sales are final. Jen Raphael Jewelry is not responsible for loss or damage that occurs during shipping, unless the damage is due to faulty packaging or faulty workmanship. All packages are shipped with sufficient padding to ensure the pieces will travel safely to their destinations. If you are not happy with a piece when you receive it, or it does not fit properly, please contact the shop immediately. Jen always willing to work with buyers to ensure that they are pleased with their purchases.
Each and every piece is handmade. Therefore, each piece is unique and slight differences between pieces enhances the beauty and uniqueness of each piece. Please message Jen if you are interested in wholesale pricing or information regarding consignment.
Jen personally guarantees that each piece is free from workmanship defects. If your piece should incur a problem, please message Jen immediately so that we may discuss the best way to remedy the situation.
Trademark and Copyright
All items listed on this site are original designs by Jen Raphael. Copyright is a form of protection grounded in the U.S. Constitution and granted by law for original works of authorship fixed in a tangible medium of expression. Copyright covers both published and unpublished works. Jen Raphael is the sole copyright owner of all items listed on this site, including but not limited to, all items for sale and sold.
Caring for Your Piece After Purchase
Sterling silver tarnishes when exposed to air. Many of the pieces on this site have been oxidized to add dimension and enhance the look. Because everyone’s body chemistry is different, some wearers will find that their silver jewelry becomes more polished with wear, while others will find that it becomes more tarnished. Jen is of the opinion that this enhances the individuality of each piece. She likes the tarnished and distressed look!
For best results, Jen recommends storing your sterling and fine silver jewelry in a plastic ziplock bag with the air removed, to prevent additional tarnishing. To remove minor tarnishing, mix a few drops of dish soap with warm water and clean with a soft cloth. For heavier tarnish, mix a paste of three parts baking soda to one part water. Wet the silver and apply the cleaner with a soft cloth. Work the paste into the crevices, turning the cloth as it gets gray.
If you have any questions or need help cleaning your silver jewelry, message Jen using the Contact page.